Cloud & DevOps
Managed cloud operations
Detect failures and coordinate the response when a service goes down
When an application slows down or stops responding, your team needs to know what is happening and who will handle the incident. Managed operations bring together monitoring, alert handling and incident follow-up for the services we agree to cover.
How we help
Our 24/7 on-call team reviews alerts and responds to incidents within the agreed scope. We use metrics and logs to find out what changed. After the incident, we review the causes and the improvements that could lower the risk of it happening again. We coordinate with your team during hours that overlap the US workday.
Platforms we work with
AWS
Microsoft Azure
Google Cloud
An example
Your portal starts responding slowly overnight. The on-call team gets an alert, checks the logs and coordinates the response following the agreed procedure. That review also helps decide which signal to watch so a similar problem is caught earlier.
What the service includes
Throughout the engagement, your company has:
- Coverage plan with the services supported, the hours and the people responsible for support.
- Monitoring and alerts set up for the services included in the engagement.
- Log of the incidents handled, the actions taken and the recommended improvements.
Who handles your incidents after hours?
Tell us which services you need covered. A senior engineer will reply within one business day.